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If you ask an Automobile Claims Representative what the biggest problem insureds are facing right now, they would most likely tell you that it is delays in obtaining automotive parts, causing insureds to exceed their rental car coverage limit. We are seeing delays on parts for weeks or even months, and some parts have no estimated arrival date. This is creating real hardships for our customers. The toughest scenario is when the customer is at fault for the loss, and they have to pay out-of-pocket for the rental once the policy limit is reached.
Unfortunately, even when someone else is responsible, getting additional rental days approved can be quite a hassle. Many carriers are not accepting direct bills and will expect customers to pay out of pocket for weeks, even months, with no guarantee of full reimbursement.
Here are a few things you can do to reduce your expense and aggravation in the event of an accident requiring a rental: