ABOUT US

About Us | Fitts Insurance

Since 1932, family-owned Fitts Insurance has provided personalized coverage to families and businesses in Eastern and Central Massachusetts. As an independent agency, we offer tailored solutions, top-rated providers, and reliable service to protect what matters most.

OUR STORY

About Fitts Insurance Agency

Our Award-Winning Customer Service

At Fitts Insurance we don’t just offer insurance, we build long term relationships for personal and business growth and success. Our skilled staff of insurance professionals have the expertise and experience to guide and advise you in developing your insurance strategies. You can be assured of professional service with a personal touch at Fitts Insurance, where your protection is our priority.

Our customer service reputation is tops in the industry. That’s why over 6000 families and individuals and well over 1500 businesses depend on Fitts Insurance for their insurance needs.

Fitts Insurance has been protecting families and businesses in Eastern and Central Massachusetts since 1932. Still family owned and operated, we continue to operate with our clients’ best interests in mind, not shareholders.

Meet our Management Team

  • Bruce Hulme

    Vice President

    Ext. EXT 230

  • Christopher Fitts

    President

    Ext. EXT 210

  • Jodi Colena

    Director of Commercial Lines

    Ext. EXT 218

  • Karen Magri

    Director of Personal Lines

    Ext. EXT 201

  • Valerie Meadows

    Bookkeeper

    Ext. EXT 214

Insurance Tailored to Your Unique Needs

We are “first in service” because Fitts Insurance believes that a firmly established client relationship is our most important asset.

We represent a carefully selected group of over 15 financially-sound insurance companies. Through our extensive knowledge of their existing programs, we can improve the mix of products tailored to your specific needs. We can write tougher, more complex risks because of firmly-established relationships with our carriers.

Fitts Insurance is a state-of-the-art insurance agency serving the needs of businesses, families and individuals throughout eastern and central Massachusetts. Since 1932, people have been turning to us because of our unparalleled reputation for prompt and courteous customer service, broad knowledge of the industry, extensive experience and commitment to excellence.

Advantages of Working with Fitts Insurance

As an independent agency, we work on your behalf. We offer a broad array of products to address your business or personal needs, whether they are basic or very complex. At Fitts Insurance, we take a pro-active, forward-thinking approach to meeting your individual requirements, providing the best solution for your own particular situation.

We’re on your side when we write your policy, and we’re on your side when and if you have a loss. We provide prompt and fair claim resolution. You can count on Fitts Insurance for dependable service.

From very early on Arthur Fitts recognized the need for local business to support the community it serves. After all, without the patronage of our local customers, we wouldn’t be in business. For more about our community involvement click here.

We listen carefully

We take the time to understand your unique needs, ensuring our solutions are tailored specifically to you.

We respond to your needs

We pride ourselves on being responsive and proactive, delivering timely solutions and support to address your unique insurance needs.

We provide custom solutions

Our approach is tailored to you, offering personalized insurance solutions designed to fit your specific requirements and goals.

We are there when you need us

Count on us to be by your side, providing support and guidance whenever you need it most.

TESTIMONIAL

PEOPLE LOVE US!

Read what people have to say about us!

Stephen J

I am grateful that Anna is always available to answer my questions.

Robert R

We appreciate speaking to our agent directly rather than going through a series of options. When we have a question that needs to be researched there is a timely response.

John R

Yes you didn't put us on cruise control like other agencies we have been with. Every year I feel that our policies are reviewed for coverage and the best price available to us. Thank you Fitts Insurance!

Jacqueline H

Everyone has been professional and friendly with any interactions I have had with Fitts; as you know I have been with Fitts for many years, Thank you!

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