ABOUT US
About Us | Fitts Insurance
Since 1932, family-owned Fitts Insurance has provided personalized coverage to families and businesses in Eastern and Central Massachusetts. As an independent agency, we offer tailored solutions, top-rated providers, and reliable service to protect what matters most.
OUR STORY
About Fitts Insurance Agency

Our Award-Winning Customer Service
At Fitts Insurance we don’t just offer insurance, we build long term relationships for personal and business growth and success. Our skilled staff of insurance professionals have the expertise and experience to guide and advise you in developing your insurance strategies. You can be assured of professional service with a personal touch at Fitts Insurance, where your protection is our priority.
Our customer service reputation is tops in the industry. That’s why over 6000 families and individuals and well over 1500 businesses depend on Fitts Insurance for their insurance needs.
Fitts Insurance has been protecting families and businesses in Eastern and Central Massachusetts since 1932. Still family owned and operated, we continue to operate with our clients’ best interests in mind, not shareholders.
Meet our Management Team
Bruce Hulme
Vice President
Ext. EXT 230
Christopher Fitts
President
Ext. EXT 210
Jodi Colena
Director of Commercial Lines
Ext. EXT 218
Karen Magri
Director of Personal Lines
Ext. EXT 201
Valerie Meadows
Bookkeeper
Ext. EXT 214
Insurance Tailored to Your Unique Needs
We are “first in service” because Fitts Insurance believes that a firmly established client relationship is our most important asset.
We represent a carefully selected group of over 15 financially-sound insurance companies. Through our extensive knowledge of their existing programs, we can improve the mix of products tailored to your specific needs. We can write tougher, more complex risks because of firmly-established relationships with our carriers.
Fitts Insurance is a state-of-the-art insurance agency serving the needs of businesses, families and individuals throughout eastern and central Massachusetts. Since 1932, people have been turning to us because of our unparalleled reputation for prompt and courteous customer service, broad knowledge of the industry, extensive experience and commitment to excellence.

Advantages of Working with Fitts Insurance
As an independent agency, we work on your behalf. We offer a broad array of products to address your business or personal needs, whether they are basic or very complex. At Fitts Insurance, we take a pro-active, forward-thinking approach to meeting your individual requirements, providing the best solution for your own particular situation.
We’re on your side when we write your policy, and we’re on your side when and if you have a loss. We provide prompt and fair claim resolution. You can count on Fitts Insurance for dependable service.
From very early on Arthur Fitts recognized the need for local business to support the community it serves. After all, without the patronage of our local customers, we wouldn’t be in business. For more about our community involvement click here.
We listen carefully
We take the time to understand your unique needs, ensuring our solutions are tailored specifically to you.
We respond to your needs
We pride ourselves on being responsive and proactive, delivering timely solutions and support to address your unique insurance needs.
We provide custom solutions
Our approach is tailored to you, offering personalized insurance solutions designed to fit your specific requirements and goals.
We are there when you need us
Count on us to be by your side, providing support and guidance whenever you need it most.
CONTACT US
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